Transformation strategy
Turning senior leadership priorities into practical roadmaps, governance structures, operating models, and measurable outcomes.
SingaporeStrategy · Digital · AI
Derek Yap · 叶兴耀
Transformation,
made executable.
I help organisations translate business priorities into practical, technology-enabled solutions - combining strategy, Agentic AI, intelligent automation, programme governance, and adoption.
14years across public & private transformation
30+public agencies, ministries & private organisations
40-100stakeholders in major programmes
70%processing-time reduction achieved
The value I bring
Bridging ambition
and adoption.
Transformation succeeds when strategy, governance, capability, adoption, and delivery discipline work as one connected system.
Across 14 years in public-sector, private-sector, regulated, and enterprise environments, I have built that connection - translating ambiguity into roadmaps that people can understand, execute, and sustain.
— Derek YapPoint of view
“The next frontier of enterprise growth will not be driven by AI alone, but by the convergence of AI, automation and a workforce equipped to thrive alongside them.”
Selected expertise
Where I create impact.
A leadership practice built at the intersection of strategy, operations, workforce, customer experience, and emerging technology.
Agentic AI & automation
Identifying high-ROI use cases and shaping GenAI, Agentic AI, analytics, and automation programmes from concept through MVP delivery and adoption.
Programme governance
Leading complex, multi-stakeholder delivery with clear decision rights, risk visibility, dependencies, and executive reporting.
Change & capability
Building the stakeholder alignment, workforce capabilities, communications, and readiness needed to sustain transformation.
Agentic AI in practice
Agentic AI, applied to real operational problems.
Selected MVP use cases that combine agent reasoning, orchestration, explainability, and human oversight.
Selected MVP use case
01 / 05AI Deployment Optimiser
An agent-supported scheduling workflow that turns staff, office, and deployment data into balanced field assignments.
How it works
The agent checks zone fit, scheduling conflicts, and workload balance. Clean rows can be approved automatically; flagged rows stay with a human reviewer for replacement decisions.
Enterprise value
Faster scheduling with fewer allocation conflicts and clearer workload balance.
Human oversight
Exceptions and replacement decisions remain with an authorised reviewer.
Technology approachn8n orchestration + GPT-4o reasoning
Agent workflow
01Ingest & validate
02Assign & optimise
03Detect conflicts
04Human approval
Human-in-the-loop controls are designed into the workflow.
Sector experience
Public purpose. Private-sector range.
Click a sector to explore how the transformation lens adapts to different operating realities, stakeholders, and outcomes.
Public sector
Government agencies & ministries
Transformation work across complex multi-stakeholder environments, connecting sector insight, emerging technology, operating-model change, and disciplined delivery.
Landscape studiesArtificial IntelligenceAutomationInnovation workshopsBusiness process reengineeringProgramme managementBusiness transformationChange management
Career journey
Experience that compounds.
From process transformation to Director-level advisory, each role has expanded the scale of change I lead.
PwC Singapore
Director, Digital and AI Services
Leads PwC Singapore's Intelligent Automation and Business Transformation practice, advising organisations across strategy, Agentic AI, GenAI, automation, data and analytics, operating models, and adoption.
- Shapes transformation strategies, capability frameworks, maturity assessments, operating models, and executive roadmaps across public, private, and regulated environments.
- Designs Agentic AI workflows and MVPs, prioritises high-ROI use cases, and leads workshops that move organisations from awareness to practical adoption.
- Leads full-lifecycle programmes involving 40 to 100 stakeholders, covering PMO governance, executive reporting, budgets, resources, risks, dependencies, deployment, and transition.
- Manages and mentors multidisciplinary teams of up to 10 consultants and serves as a trusted advisor and invited speaker on emerging technology and transformation.
01/ 05
LinkedIn recommendations
Trusted by people I've worked with.
Reflections from clients, leaders, colleagues, and team members across transformation, technology, and consulting engagements.
Derek is one of those rare professionals who combines strategic thinking with the ability to execute, always delivering quality outcomes while maintaining strong relationships with clients and colleagues alike.
Michael LowClient · Transformation and AI leader
Capability map
Strategy fluency.
Technology depth.
Delivery discipline.
Credentials
Always building the next edge.
Education
2019 - 2020
Master of IT in Business
Financial Technology and Analytics
Singapore Management University2009 - 2013
Bachelor of Science
Quantitative Economics and Finance
Singapore Management UniversitySelected certifications
- GenAI for Automation and Productivity - Heicoders Academy, 2026
- Certified Scrum Product Owner, 2025
- AI for Industry: Foundations in AI - AI Singapore, 2025
- Microsoft Certified: Azure Fundamentals, 2021
- Professional Scrum Master, 2020
- UiPath RPA Developer Certificate, 2018
- Certificate in Web Application Design, 2016
Languages
双语
English & Mandarin
Highly proficient across regional and senior-stakeholder environments.
Start a conversation
Have a complex transformation
challenge? Let's make it clear.
Open to conversations about strategy, digital and AI transformation, programme leadership, capability building, and speaking engagements.